Payment Policy

This Payment Policy outlines the accepted payment methods, payment security measures, and policies regarding pricing and payment processing for purchases made through DeshiZone’s website, mobile applications, and physical store (collectively, the “Services”).

Accepted Payment Methods

DeshiZone accepts the following payment methods:

  • Cash on Delivery (COD): Payment in cash is accepted at the time of delivery. COD is available in select locations within Bangladesh and may be subject to order value limits. Please see our FAQ or contact customer support for details on COD availability in your area.
  • Online Payment Gateways: We accept payments through the following online payment gateways, subject to their respective terms and conditions:
    • bKash
    • Nagad
    • Rocket
  • Credit/Debit Cards: We accept payments via Visa, Mastercard, and other major credit/debit cards processed through SSLCOMMERZ.
  • Mobile Financial Services (MFS): Payments via mobile financial services such as bKash, Nagad, and Rocket.
  • Payments at Physical Store: Cash and major credit/debit cards are accepted at our physical store.

Payment Security

We are committed to ensuring the security of your payment information. We employ the following security measures:

  • Secure Socket Layer (SSL) Technology: All sensitive payment information is transmitted using SSL encryption to protect it from unauthorized access.
  • PCI DSS Compliance: For online payments, we adhere to the Payment Card Industry Data Security Standard (PCI DSS) to ensure the secure handling of credit card information.
  • Fraud Prevention: We utilize fraud detection and prevention tools to minimize the risk of fraudulent transactions.
  • Tokenization: We may use tokenization to protect your credit card information. This involves replacing your actual credit card number with a unique token that is stored securely.
  • Important Note: When using third-party payment gateways (e.g., bKash, Nagad, Rocket), you are also subject to their respective terms and conditions and privacy policies. We encourage you to review these policies before making a payment.

Pricing and Currency

  • All prices are listed in Bangladeshi Taka (BDT) and are inclusive of applicable taxes, unless otherwise stated.
  • We reserve the right to change prices at any time without prior notice. However, the price you pay will be the price listed on the product page at the time of purchase.
  • In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.

Payment Processing

  • For online payments, your payment will be processed immediately upon order confirmation.
  • For Cash on Delivery orders, payment is collected at the time of delivery.
  • We reserve the right to verify the authenticity of any payment and may request additional information from you to do so.
  • A service charge may be applicable for online payments, which will be clearly displayed during the checkout process. There is no extra charge for Cash on Delivery.

Order Confirmation

  • Upon successful payment, you will receive an order confirmation email with details of your purchase.
  • This email serves as proof of your payment and order.

Payment Issues

If you experience any payment issues, such as a failed transaction or an incorrect charge, please contact our customer support team immediately.

  • Failed Transactions: If your online payment transaction fails, please try a different payment method or contact your bank or payment provider for assistance.
  • Refunds: For information on refunds, please refer to our Returns & Refund Policy.

Payment Terms for Installments

  • If we offer installment payment options, the terms and conditions of the installment plan will be clearly stated at the time of purchase.
  • Failure to make timely installment payments may result in late fees or cancellation of the installment plan.

Contact Us

If you have any questions about our Payment Policy, please contact us at:

Address: City Center, Burhanuddin, Bhola

Email: support@deshizone.com.bd

Hotline: +8801318660495