Order Cancellation Policy

We understand that circumstances may arise where you need to cancel an order. This policy outlines the conditions under which you can cancel your order and the procedures for doing so.

Eligibility for Order Cancellation

Order cancellation is generally possible if your order has not yet been shipped or processed. Once the order has been shipped, it cannot be cancelled.

How to Request an Order Cancellation

To request an order cancellation, please follow these steps:

  1. Contact Us Immediately: Contact our customer support team as soon as possible via:
  2. Provide Order Details: Provide your order number and the reason for the cancellation.

Cancellation Confirmation

  • Our customer support team will review your cancellation request and confirm whether the cancellation is possible based on the order’s status.
  • You will receive a cancellation confirmation via email or phone if the cancellation is successful.

Cancellation Timeframe

  • Cancellation requests are processed during our regular business hours.
  • We will make every effort to accommodate your cancellation request, but we cannot guarantee cancellation if the order is already in the shipping process.

Refunds for Cancelled Orders

  • If your order is successfully cancelled, a full refund will be issued to your original payment method.
  • Please allow [insert number] business days for the refund to be processed and appear in your account. The time it takes for the refund to appear may vary depending on your payment method and financial institution.

Situations Where Cancellation May Not Be Possible

Order cancellation may not be possible in the following situations:

  • The order has already been shipped.
  • The order is for a customized or personalized item.
  • The order is for a product that is specifically sourced or manufactured upon request.

DeshiZone’s Right to Cancel

DeshiZone reserves the right to cancel an order in certain circumstances, such as:

  • The product is out of stock.
  • There was an error in the product description or pricing.
  • We suspect fraudulent activity.

If we cancel your order, we will notify you and issue a full refund.

Contact Us

If you have any questions about our Order Cancellation Policy, please contact us at:

City Center, Burhanuddin, Bhola

Email: support@deshizone.com.bd

Hotline: +8801318660495