Online Delivery Policy

This Online Delivery Policy outlines the procedures and guidelines related to the delivery of products purchased through DeshiZone’s website (collectively, the “Services”).

Delivery Area

We currently offer online delivery to addresses across Bangladesh. Please enter your delivery address during checkout to confirm whether we deliver to your area.

Shipping Options

We offer the following shipping options:

  • Standard Delivery: Delivery within 3-5 business days.
  • Express Delivery: Delivery within 1-2 business days (available in select areas).

Delivery Time

  • Delivery times are estimates and commence from the date of dispatch.
  • Delivery times may vary depending on your location, the shipping option selected, and unforeseen circumstances such as weather conditions or public holidays.
  • We will make every effort to deliver your order within the estimated timeframe.

Shipping Costs

  • Shipping costs are calculated based on the following factors:
    • Delivery location
    • Weight and dimensions of the package
    • Shipping option selected
  • The shipping cost will be displayed during the checkout process before you confirm your order.
  • We may offer free shipping promotions from time to time, subject to certain terms and conditions.

Order Processing and Dispatch

  • Orders are typically processed and dispatched within 1-2 business days of order confirmation.
  • You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Tracking Your Order

  • You can track your order using the tracking number provided in the shipping confirmation email.
  • You can track your order on the courier’s website or through our website/app.

Delivery Attempts

  • The courier will make [insert number] delivery attempts to your address.
  • If you are not available to receive the delivery, the courier will leave a notification card with instructions on how to reschedule the delivery or collect your order from a designated location.

Delivery Issues

If you experience any delivery issues, such as a delayed delivery, damaged package, or missing item, please contact our customer support team immediately.

Undeliverable Packages

  • If a package is undeliverable due to an incorrect address, refusal to accept the package, or repeated failed delivery attempts, it will be returned to us.
  • You will be responsible for the shipping costs associated with the return and reshipment of the package.

Contact Us

Address: City Center, Burhanuddin, Bhola

Email: support@deshizone.com.bd

Hotline: +8801318660495