Privacy Policy

Effective Date: 20/02/2026

This Privacy Policy describes how DeshiZone (“DeshiZone”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects personal information when you access or use our website, place orders, or communicate with us (together, the “Services”).

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect the following categories of information:

Information You Provide to Us

  • Full name, phone number, email address
  • Delivery address and related delivery instructions
  • Account credentials (if you create an account)
  • Order details, product preferences, and customer service communications

Order and Support Information

  • Order history, invoices/receipts, order status, and delivery updates
  • Return/replacement/refund requests and any supporting evidence (photos, descriptions)

Payment-Related Information

  • Payment method selection (e.g., Cash on Delivery or online payments)
  • Transaction references generated by payment partners (where applicable)

Important: We do not intentionally store full card details or sensitive authentication data (such as CVV).

Automatically Collected Technical Data

  • IP address, browser type, device identifiers, pages visited, approximate location (derived from IP), and interaction logs
  • Cookie data and similar technologies (see Section 6)

How We Collect Information

  • Directly from you: When you register on our Site, place an order, subscribe to our newsletter, respond to a survey, or fill out a form.
  • Automatically: Through the use of cookies, web beacons, and other tracking technologies.
  • From third parties: For example, we may receive information from payment processors or shipping companies.

How We Use Your Information

We may use information for the following purposes:

  • To process, confirm, and fulfill your orders
  • To deliver products, coordinate with couriers, and provide delivery updates
  • To verify orders, prevent fraud, and ensure platform security
  • To provide customer support and after-sales service
  • To improve website performance, product listings, and user experience
  • To comply with applicable legal obligations and enforce our Terms & Conditions
  • To communicate with you about service updates, policy updates, or promotions (where lawful and/or with consent)
  • For marketing and advertising purposes.
  • To personalize your experience on our Site.
  • To improve our Site and services.

Legal Bases

We process personal information for legitimate business purposes such as order fulfillment, customer support, and fraud prevention. Where required, we rely on consent (for example, certain marketing communications).

Sharing of Information

We may share information strictly as necessary with:

  • Delivery and courier partners (to deliver your order)
  • Payment service providers and gateways (to process payments)
  • Technology vendors supporting our website operations (hosting, analytics, support tools)
  • Government authorities, regulators, or law enforcement, when required by law or for legal claims

We do not sell your personal information.

Data Retention

We retain personal information only for as long as needed to:

  • Fulfill orders and provide support
  • Maintain business records and comply with legal/accounting obligations
  • Resolve disputes and enforce agreements

Retention periods may vary depending on the type of information and applicable requirements.

Cookies and Similar Technologies

We may use cookies to:

  • Maintain session and login status
  • Remember preferences and improve website functionality
  • Analyze traffic and improve marketing effectiveness

You can manage cookies via browser settings. Disabling cookies may limit certain features.

Security of Information

We implement reasonable safeguards to protect your information. However, no system is entirely secure. Please review our Security Policy for more details.

Your Rights and Choices

Subject to verification and legal limitations, you may request to:

  • Access your personal information
  • Correct inaccurate information
  • Update account information
  • Request deletion of account information (where feasible)

You may also opt out of promotional communications where applicable.

Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

International Transfers

Your information may be transferred to and maintained on servers located outside of your country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

Updates to this Privacy Policy

We may update this policy periodically. The revised policy will be posted with a new effective date.

Contact Us

Email: support@deshizone.com.bd

Hotline: +8801318660495

Address: City Center, Burhanuddin, Bhola